Shipping policy

Last updated: October 22, 2026

Every order goes through a check before it leaves us. This is why our delivery times are longer than next-day e-commerce, and why we are confident about what arrives at your door.

The Drip Culture Check

Each order passes through four steps before shipping:

  1. Allocation — once your order is placed, your item is reserved for you.
  2. Verification — we take photos and a short video of the exact item allocated to you: stitching, finish, tags and dimensions.
  3. Approval — we send you this material to review. You have 48 hours to confirm or to ask for a swap or a cancellation. If we don't hear from you within 48 hours, we proceed with dispatch. The material stays available in your order history.
  4. Dispatch — your item is packed and handed to the courier with tracking.

Delivery times

Delivery times run from the day you place the order and include the check above. They are shown at checkout for your address:

  • Free Standard Shipping: 7 to 25 business days.
  • Express Shipping: 7 to 20 business days. The price is shown at checkout.

These are estimates, not guarantees. Customs checks, public holidays and courier delays can extend them.

Where we ship

We ship to every country listed at checkout. If your country is not listed, we cannot deliver there yet. Write to hello@dripculture.co and we will tell you if that changes.

Shipping cost

Standard shipping is free on every order, with no minimum. Express shipping is optional and charged at the price shown at checkout.

Tracking

You receive a tracking link by email as soon as your order is dispatched.

Customs and duties

Orders delivered within the European Union ship duty-paid. Outside the EU, your country may charge import duties, taxes or customs fees on delivery. These are set by local authorities and are paid by the recipient. We declare every shipment honestly and at full value.

Lost or undelivered parcels

If a parcel is confirmed lost in transit, or returned as undelivered after the courier's investigation, we offer you a full refund or a replacement, at your choice. If tracking shows a parcel as delivered but you have not received it, contact us within 7 days so we can open a claim with the courier.

Changing your address

You can change the shipping address until the Approval step. After dispatch, address changes depend on the courier.

Questions

Write to hello@dripculture.co.